Free access
There is nothing to refund for a free plan or trial for which you have not been charged.
Paid subscriptions
Paid plans are billed according to the price and billing period shown at purchase. Canceling a subscription stops future renewals, subject to the timing and conditions displayed in your billing settings; it does not automatically refund a charge already processed. Any remaining access for a paid period depends on the plan and checkout terms shown to you.
We review requests involving an incorrect charge, duplicate payment, service issue, or other circumstances you describe. Any refund is assessed under the applicable checkout terms and law. This policy does not limit any statutory refund or cancellation right you may have.
How to request a refund
Use the contact form or email enquiry@outloop-ai.com. Include your account email, the charge date and amount, and a short description of the issue. Do not send full card numbers or passwords. We may request information needed to identify the transaction and will explain the outcome after review.
Payment processing
If a refund is approved, it is normally returned using the original payment method where available. The time for the credit to appear depends on the payment provider and your bank. We will tell you if a different method or further action is required.
Questions
For help with a cancellation or charge, see Contact Information and our Terms of Service.